All orders are shipped between business hours Monday - Friday.
As all our products are made to order, please allow 10 working days from the date of purchase before shipping.
|UK Royal mail service||Estimated arrival||Price|
|1 day delivery - Tracked 24 with Signature||(1-2 working days)||Free for UK orders|
Once your package has been shipped, you will be sent an email confirmation with tracking information. A signature will be required on delivery. If your package is not signed for upon delivery, a note will be left at your address with instructions to arrange redelivery. We will not send parcels without a signature service.
Unfortunately, we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). Róisín Reuss does not hold responsibility for damaged, lost or stolen packages.
Each product that we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us via email email@example.com and we will get back to you within 24 hours to rectify the situation. Please note that any bespoke or personalised garments are not refundable.
In the case of faulty garments, please make sure that all products, nightwear and swim, are returned in their original packaging. All swimwear must be returned in the original Róisín Reuss Swim bag, with all hygiene labels and swing tags attached and the item/s must be sent back within 14 days of return confirmation.
You will be responsible for covering your own postage costs for your returns (excluding faulty items). Original shipping costs are non-refundable. We strongly advise to send your return tracked to ensure we receive your parcel and we advise you make sure you have your proof of postage slip. If you do not send your return tracked and your parcel gets lost, unfortunately, we are not liable to cover the costs.
We will only accept cancellation of an order within 24 hours of receiving the order. In the event an order is cancelled, Róisín Reuss reserves the right to deduct 5% of the total order amount as payment for the cancellation. This charge is respective of the fees we incur to process the original order via Shopify and Paypal.