Any differences in process time will be stated in the product description.
Once your order has been shipped, you will receive an email confirmation with tracking information. Due to the nature of package, a signature will be required on delivery. If your package is not signed for upon delivery, a note will be left at your address with instructions to arrange redelivery. We will not send parcels over £50 without a signature service.
Unfortunately, we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). Róisín Reuss does not hold the responsibility for damaged, lost or stolen packages.
When ordering products from our website for delivery abroad, your order may be subject to import duties and taxes appropriate to the destination country. Please note that Róisín Reuss does not hold responsibility for shipping delays caused by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes, delays, nor any extra tax fees, customs or back in charges, once the package has exited our studio.
If your order is returned to us and needs to be re-shipped, then you will be responsible for the cost of re-shipping the order.
Please note we are only able to accept returns and offer refunds for those orders placed through our website.
You may cancel your order within 24 hours by contacting us at email@example.com, we will give you confirmation in writing and refund any money that has already been paid.
As all items are made to order especially for you, they are non-refundable. However, in the unlikely event of a faulty item, please contact us at firstname.lastname@example.org and we will get back to you within 48 hours to rectify the situation.
In the case of faulty garments, please make sure that all products are returned in their original packaging. This includes any Róisín Reuss swim bags, swimwear hygiene labels, swing tags attached and the item/s must be sent back within 7 days of return confirmation. This means the parcel should arrive with us within 7 days.
You will be responsible for covering your own postage costs for your returns (excluding faulty items). Original shipping costs are non-refundable. We strongly advise that you send your return tracked and get a proof of postage slip to ensure we receive your parcel. If you do not send your return tracked and your parcel gets lost, unfortunately, we are not liable to cover the costs.